University of Manchester Students Union
As one of the busiest and most buoyant Students Union in the country, the University of Manchester Students Union is constantly looking to evolve and improve their service as well as enhancing the experience for their customers. This is why they spoke to HBP Systems and agreed to implemented a EPOS integrated hospitality and retail solutions across their facilities and bars.
The new system involved the installation of our EPOS solution named KCPOS hospitality and retail software onto 33 existing till systems as well as the implementation of another 8 totally new tills and software across four different bars run by the Students Union. This alone demonstrated the flexibility of the system as all 41 machines, new and old, were integrated with one another as well as with the KC Back Office stock and accounts software.
Also integrated into the package is KC Stock Manager – a handheld device which electronically manages incoming and outgoing stock as well as working with the ‘One Stock File’ used by the EPOS System and the Accounts Software for total integration. This integration reduces re-keying of data as all information needed now only needs to be entered once for all of the systems which has cut down on the time and costs involved in the system set up and maintenance.
The new EPOS system has also given the staff at the University of Manchester Students Union a much greater flexibility with pricing which has allowed them to implement a two-tier pricing system as well as making the customisation and deployment of prices and products at the point of sale much more efficient.
The flexibility of the systems bodes well for the future too with additional modules available. Indeed, KC Report Writer will be installed in the New Year which will give the Students Union a dynamic integration with Microsoft Excel which will allow full integration of KCPOS’s Microsoft Sequel database with transaction drill downs. They can also add functionality like integrated web sites, shopping carts, ticketing, admissions and box office easily when ready to do so.
HBP and University of Manchester Students Union have worked together in the past when award winning Iris Exchequer Accounts Software was installed in 2004. This software is currently used for purely financial purposes, but as our EPOS system and Iris Exchequer are fully integrated they have the ability to switch the link on to bring the two together when it suits them.
Russell Toal of the University of Manchester Students Union said:
"Investing in Exchequer and KCPOS from HBP Systems was the right move for University of Manchester Students Union. We're already benefiting from much better integration, less re-keying and a much better experience for customers at the till. I would recommend a solution from HBP who looked after us throughout the implementation.”